Real World Reference: Moving Beyond Theory #1120
Details
Fri, Sep 24, 2010
NARA-Great Lakes Region
Chicago, IL
Early-Bird Registration Deadline:
August 24, 2010
Co-Sponsor:
National Archives and Records Administration-Great Lakes Region
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Lodging & Travel Information
Four Points by Sheraton Chicago Midway Airport
7353 South Cicero Avenue
Chicago, IL60629
Additional details
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Workshop Fees
| Registration Type |
Fees: Early-Bird
/ Regular |
Full Registration #1120 |
SAA Member $185 / $235
SAA Student Members Promotion: $92.50 / 117.50
Employees of Member Institutions $210 / $260
Nonmember $235 / $285
Nonmember Students Promotion: $117.50 / $142.50 (Please submit proof of enrollment to servicecenter@archivists.org of via fax to 312-606-0728) |
Workshop Agenda
Workshop Description
As anyone providing reference services to users knows, archival reference is more than handing out boxes and watching the reading room. This workshop provides you with an overview of traditional reference service and of the challenges introduced by Google “discovery,” Web 2.0 applications, and “More Product, Less Process.”
In this workshop you’ll:
- Sharpen your reference skills, including conducting the reference interview, balancing best practices for reference service with ensuring security for the collections, and integrating outreach and evaluation into the reference program;
- Learn the unique challenges of providing service to users in an archival setting;
- Consider how to best advocate for user services;
- Discover effective ways to handle remote use, including postal, e-mail, and online chat requests;
- Consider effective methods for working with non-traditional users, such as K-12 students and those using digital surrogates via your website; and,
- Recognize the value of outreach to patrons (prospective patrons) and to the entire archives program.
Who should attend? Beginning and intermediate archivists.
Attendance is limited to 35.
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